Refund Policy

At SaveWave, we are committed to ensuring customer satisfaction by providing high-quality products. To build trust and offer peace of mind, we proudly offer a 14-day No Lemon Refund Policy. Please review our refund policy below:

No Lemon Refund Policy (14 Days):

  • If the item you received is defective or does not function as expected due to a manufacturing defect, you can return it within 14 days of receiving it. The item must be tested and confirmed as faulty before a refund is approved.
  • The item must be in its original condition with all accessories and packaging included. If any accessories, packaging, or manuals are missing, a restocking fee may be deducted from the refund.

Refunds or Returns Will Not Be Accepted for:

  • Change of mind after purchase.
  • Minor cosmetic imperfections or signs of handling explicitly described in the product listing.
  • Items damaged due to mishandling after pickup or delivery.

Refund Request Timeline:

Refund requests must be submitted within 14 days of receiving the item.

To initiate a refund, email us at contactus@savewave.ca with: 

  • Your order number.
  • Photos or videos clearly showing the issue.

Refund Processing:

  • Refund requests will be reviewed within **2 business days of submission**.
  • If approved, refunds will be processed within 3–5 business days after item inspection.
  • Customers are responsible for return shipping costs unless the item is confirmed as defective or incorrect.

Refund Options:

Approved refunds will be processed as one of the following:

  • A money-back refund.
  • A replacement item (if available).
  • Store credit for future purchases. Once store credit is issued, it cannot be converted into a money-back refund.

Important Note:

All items are thoroughly inspected and tested (where applicable) to ensure they meet our quality standards before listing. This policy does not cover items damaged by misuse or improper handling.

Contact Us:

If you have any questions or concerns about your purchase, please contact us:

Email: contactus@savewave.ca
Call or WhatsApp: +1 343-451-SAVE (7283)